Leaders within the telecommunications sector are concerned with training and maintaining a highly skilled workforce and achieving excellence in product quality and customer service, while minimizing operating costs and maintaining compliance.

Information Mapping’s work with telecommunications organizations helps them to

  • increase efficiency by creating clear, easily understood methods and procedures that support employee performance and ensure compliance
  • reduce call center operating costs and increase customer satisfaction by designing web-based e-architectures that help customer service representatives to quickly and easily resolve customer issues.
  • reduce training time and minimize need for retraining by designing highly effective training materials
  • increasing the effectiveness of salespeople by creating accessible, easily understandable product information, even for highly technical products

Clients in the telecommunications sector include

AT&T | Alcatel-Lucent | Verizon | Telstra |


Information Mapping helps organizations in the technology industry to minimize operating costs and improve customer service.

Our solutions lead to measurable gains in the efficiency of customer support, manufacturing operations, quality assurance and regulatory compliance. Applications for the Information Mapping method in this industry range from product and technical documentation to design of information architectures for call center operations.

Our clients in this sector include:

Microsoft | Mitsubishi | Thermo Scientific | Intel | Hewlett Packard | Cisco Systems