Information Mapping and Lean Six Sigma

What is Lean Six Sigma?

It is an approach to performance improvement that has blended the two individual specialisations of Lean Manufacturing Principles and Six Sigma. The focus of Lean is on speed, efficiency and taking waste out of a process. Six Sigma focuses on effectiveness and the removal of errors. Lean Six Sigma combines these approaches.  When implemented properly, it can greatly improve an organization’s performance by providing a structured approach to resolving problems.

If you are using Lean, then the ...

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Three Lines of Defence and Information Mapping

Three Lines of Defence in Effective Risk Management and Control

Many organisations, especially those in financial services, have adopted the Three Lines of Defence model as a framework for their risk management.  It clarifies the roles and responsibilities of the various components
First Line – Operational Management
Second Line – Risk Management and Control
Third Line – Internal Audit

Clear concise communication underpins the co-ordination and success of such a governance framework.  Of necessity, much of this is written material such as emails, ...

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Becoming a Technical Writer

So you want to become a technical writer. I imagine that you like writing and think that you are pretty good at it. So it seems like a good move. But how to start?  One of your biggest issues will be convincing others that you have the necessary skills to take on the role.

What skills does a competent Technical Writer need?

There are numerous lists of key skills but they all come down in the end to something like this:

  1. the ability ...
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